Case Study: How Outsourcing Client Order Fulfillment Allowed Systems Engineers to Focus on Sales | Sales Beacon
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Sales Acceleration Case Studies

How Outsourcing Client Order Fulfillment Allowed Systems Engineers to Focus on Sales

A systems engineer was spending 40% of her time processing client orders.

CLIENT CHALLENGE

Hiring a full time field sales administrator was not possible because there was not enough client work for one individual. The work fell to the systems engineer. The entire sales team suffered due to the lack of full time engineering support.

HOW WE SOLVED IT

Sales Beacon provided national client fulfillment support which allowed the systems engineer to focus on sales initiatives.

  • Sales Beacon provided a sales administrator for 10 hours per week
  • Provided feedback to sales teams when order flow changed which could represent a competitive threat
  • Implemented action item tracking to ensure orders stayed on track across a major international customer

BUSINESS IMPACT

Sales Beacon’s flexible resourcing enabled overloaded internal personnel to focus on supporting sales initiatives rather than dealing with customer administrative issues.

“Sales Beacon’s services freed up 30% of my work week.”

— Director of IOT, Wachter

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